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Customer Service

We value our customers and put them first

After Sales

Select products from our stunning lines primed for function or work with our design team to create furniture entirely tailored to your needs. Want to collaborate? Get in touch today to start benefiting from our outstanding services.

Feedback, Compliments & Complaints

Established as a small family business by Pat Duffy back in 1981 we treat our customers as part of that family. We value your feedback, be it praise for a job well done or suggestions on where we can improve, let us know your thoughts.

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New Quotes

Often it is those finer details that really make a design on paper, a success in reality. Our expert furniture design team will work with you to achieve your aesthetic vision and meet your budget. Contact us today to get started.

FAQs

Here are the questions and answers

Who is YTM Group Ltd?

YTM Group Ltd is the glue that ties YTM Hotel Furniture, YTM Care Furniture & YTM Contract Furniture together, the easiest way to think of us is as the group umbrella.

How long is our standard lead time?

6-8 weeks is standard, depending on our current operations. If you need service outside of these lead times please get in touch to see if we can help. Just submit an enquiry here.

Do we have a price list?

As most of our items are bespoke we can’t give a set price list but we would love to give you free, no obligation quote just get in touch here.

Do we stock any items?

Unfortunately all items are made to order so we don’t hold stock.

Do we supply to the general public?

I’m sorry we only supply to trade at the moment.

What fabrics can we use?

We have a wide range of fabric suppliers including Agua, Panaz, Style Library get in touch with one of our specialists for samples here.

Where can I find your T&Cs

We believe in transparency, which is why our T&Cs are always available here

Customer Downloads

Useful resources at your fingertips

How to care for the furniture

Warranty information

Owner Manuals

Please live chat or contact us above to receive your customer specific O&M document